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I had been on keep for over one hour wanting to get to an individual to answer a straightforward problem pertaining to my clinical program. The agent that answered the call mentioned she's unable to remedy my concern as There exists a particular team that promotions with it. I named once more as I can not be to the cellphone becoming on keep any longer, yet again, exact same detail. It will not matter when you dial through the application or get the cell phone number you are able to get to when you log in to the positioning, I get exactly the same response. I'm sorry, there isn't any direct line to this staff and I'll forward your get in touch with to them specifically. How much time am I on keep for this 2nd call? 30 mins and on going.

The whole time I used to be on maintain was 2.5 several hours and I lastly obtained a agent from this "specific" crew. My concern was answered in just four minutes.just after remaining related. This is simply not a grievance about my problem, it absolutely was more details on the wait around occasions And the way sunlife tells me the bundle I've is for your "high quality" provider. I don't see any quality During this other than the long hold out time.
I've just had a bad expertise with this particular business. Regrettably their brokers don't have the identical training or do not deliver the same responses to the queries. When questioned to talk to your supervisor with regards to my assert I used to be informed I had to attend a few small business days. I'm extremely not happy now with their provider and wish my spouse's employer would consider switching to another.

Above the a few years that I "had" to manage Solar Existence, they are actually the mostinsurers in my life time! Unfortunately, These are the insurers on our extremely significant Personal computer corporation And that i have no alternative but to handle them! Most of their agents grasp at straws and provide you incorrect data. Most in their brokers also appear to be complete untrained and have no idea the ins and outs of their own individual Sun Existence guidelines!! If I had a alternative, I'd personally operate for the hills and In no way, At any time take into consideration Solar Life as an insurer for something!

This is actually the worst organization i have ever dealt with They are Keeping my funds hostage. My employer still left Sunlife in September 2020 and I am nonetheless awaiting my funds to be transferred to a locked ****. Customer care is awful plus they wont enable you to speak to more info a supervisor. Nobody appears to know very well what These are undertaking and so they by no means call you again.

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